fmb play Privacy Policy

When you register for an account on fmb play, we collect the personal information you provide during the sign-up process, including your full name, date of birth, email address, and contact number. We also collect your preferred payment details so that deposits and withdrawals in Philippine pesos can be processed smoothly and securely. During your use of the platform, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs — this helps us maintain platform stability and detect unusual behaviour. If you contact our support team, we retain records of those communications to improve our service and resolve any disputes fairly. We may also collect information about the games you play, the bets you place in the Betting section, and the promotions you claim from the Promotion page, in order to personalise your experience. All information collected is limited to what is genuinely necessary for operating a safe and compliant gaming platform for Filipino players. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance under Philippine regulations.

The personal data we hold is used primarily to operate your fmb play account, process your transactions in Philippine pesos, and deliver the sports betting and slot gaming services you have signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional communications if you have opted in to receive them. Your activity data helps us identify and prevent fraudulent behaviour, protect the integrity of the platform, and ensure that responsible gaming tools are working effectively for every Filipino player. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience across the Slots and Betting sections. Identity and age verification checks are carried out using the information you provide at registration, in line with our obligations under Philippine gaming regulations. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances. Any third-party service providers who assist us in operating the platform — such as payment processors — are contractually required to handle your data securely and only for the specific purpose for which it was shared.

fmb play does not share your personal information with third parties except in the limited circumstances described in this section. We may share data with trusted payment processing partners solely to facilitate your PHP deposits and withdrawals — these partners are bound by strict data protection agreements and are not permitted to use your information for any other purpose. In cases where we are legally required to do so by Philippine authorities, regulatory bodies, or a valid court order, we may disclose relevant account information to the appropriate parties. If we have reasonable grounds to suspect fraud, money laundering, or a breach of our Terms and Conditions, we may share relevant data with law enforcement or regulatory agencies in the Philippines. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary for the operation of your account. Any disclosure made under legal obligation will be limited strictly to the information required and will be documented internally. You will be notified of any significant data sharing events that affect your account to the extent permitted by applicable Philippine law.

As a player on fmb play based in the Philippines, you have the right to access the personal information we hold about you at any time by contacting our support team. You may request corrections to any inaccurate or outdated data in your account profile, and we will process such requests promptly. If you wish to close your account and request deletion of your personal data, you can do so subject to our legal obligations to retain certain records for regulatory and anti-fraud purposes. You have the right to object to the processing of your data for direct marketing purposes, and you may withdraw any previously given consent at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and in accordance with the Data Privacy Act of 2012. For any privacy-related enquiries, please reach out to our support team or visit the FAQ page for guidance on how to submit a request.

fmb play uses industry-standard security measures — including encryption, secure server infrastructure, and access controls — to protect your personal data from unauthorised access, disclosure, or loss. All payment transactions on the platform are processed through encrypted channels, and your financial details are never stored in plain text on our systems. We regularly review and update our security practices to address emerging threats and ensure that the platform remains a safe environment for all Filipino players. Your account password is stored in a hashed format and is never visible to our staff — if you forget your password, a secure reset process is available through the login page. Personal data is retained for as long as your account remains active and for a defined period thereafter, as required by Philippine regulatory and legal obligations. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you have concerns about the security of your account, we recommend visiting the FAQ for tips on keeping your login credentials safe.